Refund policy

At Anna Thai Food, we want your order to arrive correctly and in good condition. For order issues, returns, or cancellations, email annaofficial462@gmail.com with your order number.

Food and beverages

For food safety reasons, we do not accept physical returns or change-of-mind exchanges of food or beverages. This includes shelf-stable groceries, snacks, sauces, fresh foods, refrigerated foods, and frozen foods.

This restriction does not prevent you from requesting a refund or replacement for an item that arrives damaged, spoiled, unsafe, incorrect, or materially different from its description.

Problems with your order

Please inspect your order promptly after delivery. For fresh, refrigerated, or frozen products, please report problems as soon as possible, preferably within 48 hours of delivery. For other order issues, please contact us preferably within 7 days.

Include your order number, the affected items, and a description of the problem. When safely available, please include photos of the products, packaging, shipping label, and any relevant temperature reading.

These reporting periods help us investigate promptly. They do not take away rights provided by applicable law, including rights relating to defects that could not reasonably have been discovered upon delivery.

Do not eat or taste food that may be unsafe. Do not ship food back to us. You do not need to keep unsafe food while waiting for our response; take photos first if it is safe to do so, then dispose of it safely.

After reviewing the issue, we will refund affected items or arrange a replacement with your agreement when the issue is confirmed. Refunds for these issues include applicable tax and shipping charges attributable to the affected items. If the entire order is unusable because of the issue, we will also refund the original shipping charge.

Eligible non-food returns

You may request a return of an eligible non-food item within 14 days after that item is delivered. Change-of-mind returns must be unused, unopened, and in their original packaging, with proof of purchase.

Contact us before sending a return. We will provide authorization and return instructions. Please ship an authorized return within 14 days after approval.

For change-of-mind returns, you pay return shipping, and the original shipping charge is not refundable. We do not charge a restocking fee. If we sent the wrong item or an item arrived defective or damaged, we will cover any required return shipping. The unopened and unused conditions do not apply when opening or reasonable inspection was necessary to discover a defect.

Non-food items clearly identified as final sale before purchase are excluded from change-of-mind returns. Gift cards, if offered, are not refundable or redeemable for cash except where required by law.

Cancellations

Please email us as soon as possible if you need to cancel. We accept cancellation requests for items that have not shipped. If an item has already shipped, a change-of-mind cancellation is generally unavailable, and the return rules above apply.

If your account does not offer a cancellation option for food or another final-sale item, contact us by email. This does not limit any cancellation or refund rights provided by law.

Refund timing

We issue approved refunds to the original payment method within 5 business days after approval or, when a physical return is required, after receiving and inspecting the return. We will meet any earlier deadline required by law. Your bank or payment provider may need additional time to post the refund.

Store credit will not replace a refund you are entitled to receive unless you agree.

Your rights

We may decline claims for damage or spoilage caused solely by improper storage or handling after delivery, where permitted by law. We do not automatically deny a claim merely because a shipping carrier was involved.

Nothing in this policy limits your rights concerning defective, unsafe, misdescribed, recalled, or undelivered products under applicable law.